Refund policy

Refund Policy for Binchotan Charcoal

Effective Date: 15/04/2025

At Binchotan Charcoal, we strive to provide our customers with high-quality products and an exceptional shopping experience. We understand that sometimes things may not go as planned. This Refund Policy outlines the terms and conditions under which you may request a refund for your purchase.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

The request for a refund must be made within 14 days of the date of purchase.
The product must be unused, in its original packaging, and in the same condition that you received it.
A valid proof of purchase (receipt or order confirmation) must be provided.

2. Refund Process

To initiate a refund, please follow these steps:

Contact our Customer Service team at Sales@binchotancharcoal.co.uk within the eligibility period to request a refund.
Provide your order number and a brief explanation of the reason for the refund request.
Our team will review your request and, if approved, will provide you with instructions on how to return the product.

3. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a mistake made by Binchotan Charcoal (e.g., wrong item sent, defective product). In such cases, we will cover the return shipping costs.

4. Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 5-7 business days. Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

5. Non-Refundable Items

Please note that certain items are non-refundable, including:

Products that have been used or are not in their original condition.
Gift cards or any other items marked as non-refundable at the time of purchase.

6. Changes to the Refund Policy

Binchotan Charcoal reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at:

Email: Sales@binchotancharcoal.co.uk
Phone: 07368470817
Thank you for choosing Binchotan Charcoal. We appreciate your business and are committed to providing you with quality products and service.